Working with Barbara at Bed Bugs All Gone was great. Her demeanor is calm, friendly, reassuring and supportive. Charles and Jake, the handler and dog that inspected my house for bed bugs, were real pros. Turns out Jake did *not* sit down (his signal that he smelled bed bugs) while sniffing around my house! I feel so relieved. Had it turned out differently, I would have used BBAG's one visit, 15 month guaranteed extermination service. Thanks again guys!